9. Veilige werkomgeving EN

Ruby Bisschop (Front Office Supervisor)

Hi,

My name is Ruby Bisschop, supervisor of the Front Office and I have been working at Flagship since May 2023.

In my spare time I mainly focus on photography

People describe me as reliable and empathetic and I like to offer a listening ear.

You can find me at Leliegracht 50D or via my number 0639102707

The purpose of a counselor is to provide a safe and confidential work environment where employees can express concerns, receive support and help find solutions to problems that affect their work and well-being.

Our confidential counselors are there for employees who have reports or complaints about undesirable behavior such as: aggression and violence, sexual intimidation/unwanted intimacies, bullying and discrimination.

De Confidence always treats employee information confidentially. There is a duty of confidentiality. Action will only be taken if the reporter agrees.

You are obliged to report (near) accidents.
If you see that a dangerous situation may arise somewhere, report it. This way we can prevent real accidents. You follow the procedure as above.
Examples of (near) accidents:

A quay employee falls (almost) into the water, no injuries or hospital required.
An electricity cable is loose
A passenger slips on the stairs, leaving her with a bruise
You get stuck between a rope
You slip on ice on a bridge
The tile is loose at the public boarding point

You report accidents to the Duty Manager of the day (or your manager), this can be done via a personal or private message. You complete an accident form together with your manager (you can receive this by emailing hr@flagshipamsterdam.com ).

Flagship Amsterdam has accident coverage that applies to the owners and staff on the payroll.

This insurance provides a one-off payment if an owner/employee becomes permanently disabled or dies due to an accident on board.

The coverage does not apply to self-employed persons. If a self-employed person is interested in insurance in the event of loss of income, they can contact us without obligation EOC verzekeringen

The Flagship Amsterdam boats are all insured with EOC and have third party liability + hull coverage plus P&I coverage.

What do these insurance policies entail?
Third party liability + hull coverage
Damage to the vessel and damage caused by the vessel to third parties are covered.
In other words: in the event of a collision between a Flagship sloop and another tour boat, for example, both the damage to your own Flagship boat and the damage to the other tour boat are covered.
P&I coverage among other things, liability towards passengers is covered.
In other words: passenger falls on board and suffers injuries as a result. If Flagship is to blame for the fall, the P&I insurance will provide cover for this.

For both coverages, intent and damage resulting from consciously reckless conduct are general exclusions. Damage caused by crew under the influence of drink or drugs is also excluded.

Furthermore, the cover only applies if the vessel is sufficiently equipped and manned for the waterway in which it is located. This includes, among other things, sailing qualifications (e.g. you are in possession of the correct certificates, you are sailing in the correct zone within Amsterdam).

Practical examples:
Chris is sailing on the IJ with a small boat license and a collision occurs. You are not allowed to sail on the IJ with a small boat license, so you are not insured.
Tom sails on the Salon boat “Agatha” on the IJ and has a Large Boating License. Although he is allowed to sail on the IJ with his certificates, the “Agatha” is not authorized to sail on the IJ. You can see this in the boat papers. Other boats that are not allowed to sail on the IJ are the Dutchman, Greenmarine, Rosalie, Mana, Bartolotti and the Vording*
Lisa finishes work and sails the boat back to port. She decides to open one beer, just because it's fun. You are not insured if alcohol is involved.
Fernando is no longer on schedule and decides to sail faster than allowed. You do not follow the rules, this can be seen as reckless behavior.**
Jip sails for Flagship Amsterdam on a boat from another party. Jip is aware that this boat may have different insurance.

* Please note: permits may have changed in the meantime. Therefore, always check your boat papers
** Any skipper who does not adhere to the rules (as determined by law) may consider that he or she is not insured.

It is not important for the coverage what the employment of the skipper/crew is. So even if a self-employed person sails a Flagship sloop, there is both third-party liability + hull coverage and P&I coverage. However, the self-employed person (just like employed crew), as indicated above, must have the correct sailing certificate.

For substantive questions about the coverage, it is best to contact P. van Ruiven of the EOC directly (p.van.ruiven@eoc.nl)

Tidy and safe workplace. Dangerous situations must be reported to your manager.

The employer strives for openness and honesty in dealings with colleagues and management. Making mistakes is not a problem, but (trying to) cover them up is.

Discrimination, (sexual) intimidation, physical or verbal violence are certainly not accepted within the organization. No excuses will be accepted in this regard. If this type of undesirable behavior occurs, action will be taken in accordance with the undesirable behavior protocol and a confidential counselor is available to help you.

Negative statements about your (direct) colleague or the organization are not desired. If you have any concerns, first discuss this directly with the colleague in question. The next step is your manager.

The employee is properly dressed and groomed during working hours. But what does that mean?
You take care of:

Wearing clean and neat trousers.
Pants with 'hip' tears, sweatpants or short skirts are not allowed;
Wearing a clean and neat shirt, blouse or top.
You can save a (deep) cleavage for the pub;
Clean and washed hair;
Newly shaved or trimmed facial hair
Neat and clean service clothing. If the clothing is broken, failing or ugly, the employee will report this to his manager.

Your manager and/or colleagues may speak to you about this.

It is prohibited to consume drugs or alcohol before or during your work, or to be under the influence of these.
You can of course drink a beer or wine during company drinks. However, no form of drugs is allowed at company parties.

Everyone must adhere to the applicable traffic and parking rules, including on the premises of clients and others. The employee is responsible for any fines. This will be deducted from the salary.

The employee will at all times cooperate with investigations by the employer, supervisors, insurance companies, company doctors and other parties when the employer so requires.

Everyone is legally obliged to cooperate with a supervisor. This could include, for example, an alcohol check or a water network check.

Company assets of the organization are always used with care and caution. Manuals must be read and adhered to and instructions regarding use must be followed.

It is not permitted to hang around at the workplace after working hours, this also applies to staying overnight at your workplace and/or vessels.

The employee will not smoke on vessels or in the presence of customers. Smoking is allowed out of sight of customers. Office workers can smoke at the benches across the street on the Leliegracht. Port employees smoke in the open air. Of course, butts are neatly cleaned up.

Our customers are the source of our existence. It is therefore very important to serve customers and potential customers as best as possible.
You must speak to customers professionally. In no way will you raise your voice towards the customer.
You take into account the customer's religion, political preference or origin. You will always treat the customer with respect and provocative comments are not allowed.
If a promise cannot be fulfilled, this must be reported to the customer immediately. An adequate solution must also be proposed.
Customer complaints must always be reported in writing to the manager. They must then be resolved adequately, as quickly as possible and always in consultation with the customer and, if necessary, in consultation with the manager. Furthermore, the customer must always be informed of the possibility of making an official complaint to management

Every employee, on-call worker, intern, board member and others involved in the organization is expected to behave in accordance with the generally accepted standards of decency in the Netherlands. This means, among other things:

Respect for cultures, beliefs, gender, orientation and views, even if they are different from your own.
Adaptation to the circumstances in which one finds oneself.
Refraining from causing nuisance.
Avoiding comments or statements that could be hurtful to someone else.
Wearing representative clothing for the position the employee holds and the situation in which he finds himself.

You are always aware that you represent the organization and that you provide a positive calling card for our company by acting correctly, friendly and customer-oriented. Conversely, inappropriate behavior reflects negatively on our company.

Employees have the obligation to speak to employees who do not adhere to the rules of conduct and, if necessary, to report them to their manager and/or to HR. These rules of conduct are not without obligation. Failure to comply with these rules has consequences.
These consequences may include:

A (written) warning
A transfer
Mandatory surrender of a (non-statutory) holiday day
Be held liable for damage caused by reckless actions
The partial or complete suspension (Article 7:629 paragraph 6 of the Dutch Civil Code) or (temporarily) discontinuation (Article 7:629 paragraph 3 of the Dutch Civil Code) of the salary.
In serious cases: dismissal.

Flagship Academy

We help new and current employees of Flagship Amsterdam and Amsterdam Boat Experience get the most out of their job.

Contact:

Safe working environment

Log in to view page!

Confidential counselors

Who are the confidential counselors?

What is a confidential counselor intended for?

Accidents in the workplace

What is an 'accident' and when do I know if I need to report it?

Where can I report workplace accidents?

Accident insurance

Boat insurance

What kind of boat insurance does Flagship have?

What are general exclusions from coverage? (In other words, when does the coverage not apply?)

I am self-employed, does the insurance also apply to me?

Code of conduct

Clean and safe workplace

Dealing with colleagues

No unwanted behavior

No negative expressions

Personal care

Zero tolerance

Traffic and parking rules

Obligation to cooperate in research

Handling company property

Hanging out at the workplace

Smoking policy

Dealing with customers

Decency

Acting contrary to the rules of conduct

Flagship Academy

Featured links