My contract

The Employee is responsible for ensuring the safety of the ship, crew and passengers. The Employee sails through the canals of Amsterdam, ensuring that passengers can get on and off at the right location on time. The Employee must adhere to the departure times and boarding location of the passengers' reservation(s). The Employee ensures a neat and clean workplace at all times.

The Employee is responsible for guiding and guiding groups of passengers in the canals of Amsterdam by boat. The Employee teaches passengers about the culture and history of Amsterdam and answers passenger questions at their own discretion in a reasonable and customer-friendly manner.
The Employee is hospitable, interacts with the passenger and provides the ultimate guest experience. The Employee is responsible for good customer satisfaction and this is tested, among other things, by a 5-star rating on Tripadvisor, GetYourGuide, Google and/or other review sites.

The Employee is responsible for preparing the bar and making it ready for operation, taking orders and preparing and selling drinks. The Employee also helps passengers on board, checks tickets and handles payments. The Employee ensures a neat and clean workplace at all times.

The Employee is responsible for guiding and guiding groups of passengers in the canals of Amsterdam by boat. The Employee teaches passengers about the culture and history of Amsterdam and answers passenger questions at their own discretion in a reasonable and customer-friendly manner.
The Employee is hospitable, interacts with the passenger and provides the ultimate guest experience. The Employee is responsible for good customer satisfaction and this is tested, among other things, by a 5-star rating on Tripadvisor, GetYourGuide, Google and/or other review sites.

Manage the quay employees and ensure that the following tasks are completed:
• Receive/welcome guests
• Check tickets
• Keep the quay clean/clean workplace
• Providing information to the guests
• Helping guests get on/off
• Act as the first point of contact for the guest
• Help with cleaning the boats -> pit stop
• Ensure the correct price sign
• Manage runners
• Solve minor problems (either ensure that guests can get on the next boat, ensure that the boats are supplied)
• Designate places for guests on the boat when it is busy -> place people, ensure maximum occupancy
• Maintain the boat schedule and ensure that the boats depart and arrive on time, confront skippers about this if they are too early or too late. • Know what the bookings are on FareHarbor
• Direct communication between quay and operations
• Register correct quantities in the appropriate app
• Take quay supplies to the quay.

The Employee's job consists of light work. This includes:

• Collecting and delivering staff food;
• Household tasks (such as tidying up the office, vacuuming, garbage, unloading the dishwasher or preparing BBQ boxes)
• Supporting the Duty Managers (such as delivering ice, drinks or other goods to the boat, small groceries, etc.)

(Formerly called Operations Manager)

• Act as a point of contact in the event of emergencies or problems;
• Creating schedules, daily apps and ensuring proportional deployment of employees;
• Managing the skippers, hosts and quay employees;
• Inform employees about matters that are going on within the organization;
• Arrange correspondence by email and telephone;
• Welcoming guests, helping guests on board, checking tickets
• Ensure a clean and tidy office; think of receiving packages and
• put away, put meals in the refrigerator, clean and refill BBQ boxes;
• Heating up and delivering meals to employees;
• Handling and responding to complaints and feedback from guests;
• Instructing skippers, hosts and quay employees;
• Guests (re)book or refund via our booking system;
• Being the point of contact for the staff;
• Checking and recording the working hours, sick and vacation days
• personnel in the personnel system;
• Making preparations for the Amsterdam Light Festival (such as building boats in the harbor,
• placing orders and other operational tasks);
• Quay activities such as welcoming guests, checking tickets and providing guests with information;
• Cruise tours as skipper or host when necessary.