2. Eerste werkdag EN

If you have passed the training, you will receive an email via SignRequest the next day with your employment contract. Read this carefully and make sure you sign it as soon as possible. After signing, we can give you access to our planning system.

We use the following Apps:

L1nda is the planning tool we use. Download the app to easily view your schedule on your mobile.

After signing your contract, you will receive your login via email.

You can log in to L1nda via https://flagshipamsterdam.l1nda.nl/ Or via the L1nda app on your mobile. The domain name is flagshipamsterdam.

More information about L1nda can be found on the Intranet page 'My Schedule' > 'L1nda'.

You can download L1nda via the following links:

As a host you are required to wear Flagship work clothes. You must order and collect these yourself at Leliegracht 50. We work with a deposit system.

We work with a deposit system.

1. Order your work clothes via the following link: https://forms.office.com/e/RyauHaGFiv The deposit amount per item can be found in the form.

2. The total amount of the deposit will be deducted from your next salary.
Are you self-employed? It will then be deducted from your invoice.

3. In the form you can indicate when you want to pick up the clothing. As soon as it is ready, you will receive a WhatsApp message from the Front Office.

4. Collect your clothes at the Front Office at Leliegracht 50. This is possible every day between 10:00 am and 9:30 pm. After collection, you will receive an email confirmation of the items you have collected. Keep this email safe, because this is your proof of getting your deposit back!

5. The item is now temporarily yours. Make sure you always have your clothes with you, clean and intact! Forgot your clothing? Unfortunately we don't have many additional items available so please note that it may not be there. Are you short of clothes? You can always order additional items. If the orange color of your work clothes has faded over time, you can always exchange it for a new item free of charge.

6. Are you leaving employment? Then hand in your clothes at the Front Office. You will receive a proof of submission from them by email. The deposit will be refunded with the next salary payment. As a self-employed person you can add the deposit to your invoice.

There are different dress codes for working on sloops and saloon boats. If you work a lot or are employed full-time, you can always order more items.

Standard uniform - Sloops
- Orange hoodie
- Polo('s)
- Softshell jacket (recommended)

Salonboot Uniform
- White blouse
- Beige sweater

You can pick this up at the office prior to your shift and you must return it after your shift. If you have any questions about this, please contact the Duty Manager of the day or Daisy Lakke (Office Manager).

Please read the attached document carefully and dress accordingly!

During this interview, you will complete the schedule for the next 2 months together with planning (based on preferred days that we discussed during the job interview).
Tip: if you order your work clothing in time, you can pick it up after the appointment with planning.

Before the appointment with planning, it is very important that:

- Your contract/agreement has been signed
- You downloaded the L1nda app and are logged in
- You have properly mapped out your availability for the coming period

Don't have an appointment yet? Schedule it as soon as possible!
You need to schedule it yourself through the link provided in the email with important information we sent earlier. Don't have a the link? Please contact us at hr@flagshipamsterdam.com

You can find your schedule in the staff planner App L1nda. In addition, you will be added to a 'Day App' one day before your working day with the final working hours and starting location.

Important: Before your first working day, read the Intranet page 'My schedule' carefully for all important information about L1nda, your schedule, the boarding locations, DagApps, registering your hours & more:

Phocus Cloud is our payroll system (this is part of Nmbrs).
In your account you can find your pay slips, submit declarations and report changes to your address, for example.

You can log in to your Phocus Cloud account via https://connect.visma.com/ or via the Nmbrs app with domain name: payrollsolutions. Before you can log in, you must activate your account. You will receive an email with an activation link from PHOCUS Cloud. You will receive this no later than the 10th of the month after your first workingday. Was your first day in April? You will then receive the activation email no later than May 10. The link is valid for 24 hours. Has the link expired or have you not received the email? Send an email to hr@flagshipamsterdam.com.

More information about Phocus Cloud and the Nmbrs App can be found on the Intranet page 'My Salary'.

You will entertain the guests with stories during the tour. Consider, for example, stories about the VOC, facade stones, house boats or Carré. The better you learn this, the more reviews you can earn.

All stories and the different sailing routes can be found in the 'Library' > 'Flagship Stories' on the Flagship Academy website:

Your job is to provide all guests with a drink. You can find the drink menu and tutorials in the 'Library' > 'Drinks & Menu' on the Flagship Academy website:

Payments are made via Klearly: tickets, upgrades, and drinks can be settled using this.
We do not accept cash payments!

If you need to collect the Klearly card before your shift at the office, this will be indicated in L1nda. Make sure your name is entered in Klearly by OPS; this is necessary to track your sales and to accurately process the F&B sales bonus!

Here's how to process a payment with Klearly:

1. Log in with code 0000 or 1015.

2. Select the Klearly app.

3. Choose the order from the menu.

4. Show the guest the total order under 'Overview.'

5. Click on 'Charge' and select the Host name and boat.

6. Click continue and have the guest hold the card at the top of the Klearly.

It is your responsibility to keep the boat tidy. If you have an evening shift, you go back to the harbor with the skipper to clean up the boat and replenish all the drinks.

The online training 'Host Back to the Harbour' discusses all the steps you need to go through.

Working on sloops:
All important aspects of working on an open sloop have been covered in the online training 'Host: Bar & Stories'. Would you like to refresh your memory again? Then follow the training here:

Working on a saloon boat:
Is this your first time working on a saloon boat? Then make sure you follow the training below so that you can get started well prepared:

Before your first day, you will be added to a few group chats:

This app is only used for offering and exchanging shifts (if this is not possible, do not use Services Marketplace). There is a separate 'FS Planning' WhatsApp group for skippers, hosts and quay employees.

This app is used to notify you about important changes or updates. So make sure you read the messages in this app carefully.

There is a separate 'FS Important' WhatsApp group for skippers, hosts and quay employees.

The group is used to communicate with other hosts, ask general questions and share tips, tricks and fun facts.
This app group is not mandatory. You can join the group via this link: https://chat.whatsapp.com/H0JpGKvMzw40hi9NJDxkTg

Contact person during your working day:
Operations of the day (this can be found in the day app)

For planning-related questions:

Planning@flagshipamsterdam.com and app to +31638932886

For substantive questions about the work:

Lead Host Instructor - Rick +31648580774

Work clothes
Lunch (if you have a day shift)
Power bank and charged phone
In cold weather: warm clothing for under your Flagship jacket or hoodie
In sunny/warm weather: sunscreen and possibly a hat to protect against the sun.

Drinks are available on the boat.

If you work in the evening for a Flagship cruise tour, you have the option to order a meal. You must respond to the form in the Day App before 5:00 PM (on your working day). Kade or a Duty Manager will deliver the meal to the boarding location. The meals are delivered between 6:00 PM and 8:00 PM.

The quay staff will relieve you so that you can eat your meal. You can't always eat together with your colleague, sometimes you take turns eating. In principle you have 2 x 15 minute breaks per day.

Be aware: Self-employed people can order a meal, the costs are €5 per meal and you can pay for it to the person who hands over the meal. You can pay with your bank card via iZettle or Kleary.

As a host, you can also earn bonuses. Check out the details on our page 'Bonuses'.

One of our bonuses is the 'Sales bonus' for drinks on board. Want to know all of our tips and tricks to receive a good bonus? Go check out our short online sales training

You will find the overview on the 'Contact' page.

This can be done in Phocus Cloud (via the Nmbrs app). For more information about this, go to the Intranet page 'My contract'.

For more information about salary payments and your pay slips, please visit the corresponding Intranet page:

Are you self-employed? You can find more information about invoices and payments via the Intranet page 'My Invoice':

You can find all the info on our page: 'My Invoice':

If you have passed the training, you will receive an email via SignRequest the next day with your employment contract. Read this carefully and make sure you sign it as soon as possible. After signing, we can give you access to our planning system.

We use the following Apps:

L1nda is the planning tool we use. Download the app to easily view your schedule on your mobile.

After signing your contract, you will receive your login via email.

You can log in to L1nda via https://flagshipamsterdam.l1nda.nl/ Or via the L1nda app on your mobile. The domain name is flagshipamsterdam

More information about L1nda can be found on the Intranet page 'My Schedule' > 'L1nda'.

You can download L1nda via the following links:

As a quay steward you are required to wear Flagship work clothes. You must order and collect these yourself at Leliegracht 50. We work with a deposit system.

We work with a deposit system.

1. Order your work clothes via the following link: https://forms.office.com/e/RyauHaGFiv The down payment amount per item can be found in the form.

2. The total amount of the deposit will be deducted from your next salary.
Are you self-employed? It will then be deducted from your invoice.

3. In the form you can indicate when you want to pick up the clothing. As soon as it is ready, you will receive a WhatsApp message from the Front Office.

4. Collect your clothes at the Front Office at Leliegracht 50. This is possible every day between 10:00 am and 9:30 pm. After collection, you will receive an email confirmation of the items you have collected. Keep this email safe, because this is your proof of getting your deposit back!

5. The item is now temporarily yours. Make sure you always have your clothes with you, clean and intact! Forget? Unfortunately we don't have many additional items available so please note that it may not be there. Are you short of clothes? You can always order additional items. If the orange color of your work clothes has faded over time, you can always exchange it for a new item free of charge.

6. Are you leaving employment? Then hand in your clothes at the Front Office. You will receive a proof of submission from them by email. The deposit will be refunded with the next salary payment. As a self-employed person you can add the deposit to your invoice.

If you work a lot or start working full-time, you can always order more items than recommended below.

Standard uniform - Quay

- Orange hoodie

- Polo('s)

- Softshell jacket (recommended)

You can pick this up at the office prior to your shift and you must return it after your shift. If you have any questions about this, please contact the Duty Manager of the day or Daisy Lakke (Office Manager).

Please read the attached document carefully and dress accordingly!

You can find your schedule in the staff planner App L1nda. In addition, you will be added to a 'Day App' one day before your working day with the final working hours and starting location.

Important: Before your first working day, read the Intranet page 'My schedule' carefully for all important information about L1nda, your schedule, the boarding locations, DagApps, registering your hours & more:

Phocus Cloud is our payroll system (this is part of Nmbrs).
In your account you can find your pay slips, submit declarations and report changes to your address, for example.

You can log in to your Phocus Cloud account via https://connect.visma.com/ or via the Nmbrs app with domain name: payrollsolutions. Before you can log in, you must activate your account. You will receive an email with an activation link from PHOCUS Cloud. You will receive this no later than the 10th of the month after your first workingday. Was your first day in April? You will then receive the activation email no later than May 10. The link is valid for 24 hours. Has the link expired or have you not received the email? Send an email to hr@flagshipamsterdam.com.

More information about Phocus Cloud and the Nmbrs App can be found on the Intranet page 'My Salary'.

Important tasks on the quay include:
• Be friendly! Make sure you have a smile on your face and an open attitude.
• Tell people before they get on the boat that it is card payments only!
• For salon tours: check tickets for drinks package and the correct wristband
to give.
• Check ticket times. When the line is longer than 1 boat (+-30pax), then the
sort the queue by tickets with times and make passers-by wait
• Keep an eye on the boat schedule. There may never be more than 1 sloop on the quay,
the boats must tap each other (when one leaves, the other takes its place
immediately)
• Be aware! As a quay employee you are not allowed to help moor the boats! The
skipper must do this independently.

Important tasks on the boat include:
• Skippers and hosts help prepare the boat for the new guests.
• Replenish all drinks on the boat, look carefully in the hatches. Otherwise you will find it in the
stock bike.
• Take garbage with you (garbage bags remain on the boat)
• Make drinks for the guests if necessary (be sparing with ice, a small layer of ice is enough
enough)

Contact person during your working day:
Operations of the day (this can be found in the day app)

For planning-related questions:

Planning@flagshipamsterdam.com and app to +31638932886

Work clothes
Lunch (if you have a day shift)
Power bank and charged phone
In cold weather: warm clothing for under your Flagship jacket or hoodie
In sunny/warm weather: sunscreen and possibly a hat to protect against the sun.

You will find the overview on the 'Contact' page

This can be done in Phocus Cloud (via the Nmbrs app). For more information about this, go to the Intranet page 'My contract'.

For more information about salary payments and your pay slips, please visit the corresponding Intranet page:

Are you self-employed? You can find more information about invoices and payments via the Intranet page 'My Invoice':

You can find all info on our page 'my invoice':

Flagship Academy

We help new and current employees of Flagship Amsterdam and Amsterdam Boat Experience get the most out of their job.

Contact:

First working day

Welcome to the teamOn this page you will find everything you need to know to be well prepared for your first day at work.Choose the tab with your position, follow the steps & read the information carefully!

Log in to view page!

Hosts

Quay

Preparation Hosts

Checklist

Sign your contract

Download L1nda & log in

Order your work clothes

How do I order my clothing and how does the deposit system work?

Which clothes do I need?

Winter coats

General regulations for grooming

Appointment with planning (+ preparation)

Check your schedule

Download the Nmbrs app

Important information

My tasks

Storytelling/guiding

Making drinks

Payments

Refill the boat & keeping it tidy

Differences between working on sloops and saloon boats

WhatsApp groups

FS Planning Hosts

FS Hosts Important

FS Host Social Channel

Who is my contact person on a working day?

What should I take with me on a working day?

Evening meal

Bonuses

Confidential counselors

Work clothing regulations

Frequently Asked Questions

Who can I contact with what questions?

Where can I find my contract?

When will I be paid and where can I view my pay slip?

I am a freelancer: how do I invoice?

Preparation Quay employees